JOB DETAIL

Junior Customer Care Representative

Madfinger Games  |   Type of Contract: Full-time

Customer Care Representative is the more personal face of our company, responding to players' feedback, praise, frustration or requests. Do you have the empathy to understand player issues, resistance to be able to face their frustration calmly, humbleness to accept their praise and good judgement to recognize meaningful feedback ? Than you are the right one to join our Customer Care team at MADFINGER Games studio.

Mission

  • Maintain a healthy game community
  • Support & maintain favorable brand image
  • Communicate with gamers worldwide
  • Respond to player emails, social site messages and social site posts
  • Gather player feedback from social site posts
  • Report & gather game bugs from social site posts
  • Game testing of new features

Profile

  • You are able, and LOVE to communicate with people on a daily basis (retail/support...)
  • Excellent communication skills, patience and empathy is a must
  • Good English level (spoken and written)
  • Passionate about (mobile) gaming
  • Experience with gaming communities/social networks is an advantage
  • Easy-going, team-focused, emphatic, resistant

We Offer

  • The ability to contribute to the development of top game titles in a globally successful company
  • The chance to bring your own ideas into our games
  • Work alongside top people from the gaming industry
  • Friendly team and attractive workplace situated close to the city centre
  • Access to the most up-to-date technology
  • Chance for personal development through very creative work
  • Competitive salary and benefits
  • Czech lessons for foreign employees and English lessons for all employees